Authenticity provides an industry leading call center surveillance software solution to monitor agents and customer interactions. Based on high quality transcripts from our Audio Recognition Loud & Clear technology, IDENTIFY provides management dashboards, keyword compliance reporting and call emotion tracking.
For supervisors and managers, we provide essential reports, which help them to monitor the quality of customer service and most common complaints.
Call Emotion Tracking
We provide actionable data on the mood of customers in order to take the action for a variety of client emotions. Supervisors can quickly identify and address angry customer calls.
Language Translation for Management
Authenticity can translate the audio transcripts in over 100 languages to enable Compliance teams to monitor and search in their preferred language.
Drop us a line if you want to hear more about Authenticity Call Center, or see a demo.
Transcription and translation in over 100 languages
Management can quickly find the angry calls first
Search and sort customer calls by keywords, phrases, emotion, pause time and more
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